Terms & Conditions

Summary: When using our services and website, you and CauseVows agree to be bound by these conditions, so please read them carefully. Each Section starts with a brief synopsis to aid in your navigation of the material. Keep in mind that these synopses neither reflect nor substitute the entire text.

These terms and conditions, which together with your use of the CauseVows.com website (the "Site") and the services made available on or at the Site (collectively, the "Services"), form a legally binding agreement (this "Agreement") between you ("you" or "your") and CauseVows,, a brand and website owned by England & Wales registered Non Profit Tell unTold Publishing Ltd. We'll refer to CauseVows / Tell unTold Publishing, "we," "our," "us," and so on as a collective entity, along with all of its affiliates and subsidiaries.

The Services are made available to you subject to your acceptance, subject to all of the terms and conditions stated below. We also have other guidelines and protocols, such as our shipping, return, and privacy policies, among others. These policies are a component of this Agreement and contain additional terms and restrictions that apply to the Services. ACCESS TO THE SITE MEANS YOU ACCEPT THIS AGREEMENT AND AGREE TO BE BOUND BY IT. Furthermore, you agree to be bound by this agreement by placing an order for goods or services from the website. Do not use the Site or any other Services if you disagree with this Agreement.

DISPUTES (AS DEFINED BELOW) ARISING FROM OR RELATING TO THIS AGREEMENT MUST BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS, NOT BY JURY TRIAL OR CLASS ACTIONS, UNLESS OTHERWISE PROVIDED BY SECTION 18 OF THIS AGREEMENT. This pertains to any action you may choose to take against CauseVows in the United Kingdom if your country of residence is in the United Kingdom or the European Economic Area of the United Nations.

1. Access & Membership

Summary: To use CauseVows, you must meet a minimum legal age requirement. You are also entirely in charge of your account and how you use our services. We have the right to change, suspend, or terminate service at any moment if you break our terms of service or behave badly in any other way.

To take advantage of all CauseVows's features, create an account and sign up as a member ("Member"). To become a member, you must register on the website and provide accurate information about yourself in all relevant fields. You have the choice to stop receiving emails and other marketing and promotional materials. By cancelling online through the website, you can do so at any moment. You must enter your email address, password, name, and surname in order to finish the registration process. Never use someone else's CauseVows account without that person's consent. You alone are in charge of everything that happens on your account, and you have to make sure your password is safe. In the event of an unauthorised use of your account or security breach, you must tell CauseVows right away.

CauseVows may change, suspend or discontinue the Services, Products, fees, charges, terms at any time, including the availability of any feature or content, but without affecting orders for European Economic Area Users or the United Kingdom which CauseVows has already confirmed. CauseVows may also impose limits on certain features and Services or restrict the User's access to parts or all of the Services without notice or liability. If you are an individual (rather than an organization or entity), then you certify to CauseVows that you are at least 18 years of age, however, if you are an individual residing in Japan, you certify to CauseVows that you are at least 20 years of age. If you are using the Services on behalf of an organization or entity then you certify that you are legally authorized and permitted to bind such organization or entity to this Agreement and use the Services. Notwithstanding the aforementioned, you agree to take full responsibility for your selection and use of the Services. This Agreement is void where prohibited by law, and the right to access or use the Services is revoked in such jurisdictions.

2.Modifications

In conclusion, we maintain the right to change our prices, services, and terms. Please visit the Policy updates area of our website to be informed about any changes to our terms.

In addition to the provisions of this Agreement, CauseVows retains the right, in its sole discretion, to change this Agreement and its terms at any time, with no consequences for users in the European Economic Area or users in the United Kingdom whose orders CauseVows has already validated. The moment CauseVows publishes any such changes on the website, they take effect right away. You undertake to check the terms of this Agreement every time you visit or use the Site in order to be informed of any changes made to this Agreement. You are responsible for examining and becoming comfortable with all such revisions. You agree to the terms and conditions of this Agreement as amended when you use the Site and other Services after CauseVows posts the adjustments on the Site. You must give CauseVows written notice to cancel your account within 30 days of notice, including via email. If you do not agree to the updated terms, you are not permitted to access or use the Site or any Services. Your CauseVows account will be removed.

3. Content

In summary, CauseVows requests that you protect intellectual property rights in a same manner. You are accountable for whatever you publish, and it will always belong to you. The content you enter will only be used in order to deliver our services to you. We reserve the right to delete the allegedly infringing content or to suspend access to the CauseVows website in the event that we receive a Digital Millennium Copyright Act (DMCA) takedown notice or an unlawful content notification from the European Union for content you have supplied.

Your content includes anything you post, submit, upload, display, sell, or use (hereinafter, "post") while using our services, including all information, pictures, data, text, photos, graphics, messages, and other materials (collectively, "Content"). We don't assert any ownership over it. Anything you upload using our services is included in this (such as your content, photos, store names, comments, videos, usernames, etc.).

1. Responsibility for the Content. You acknowledge that everything you post on or via the Services is entirely your responsibility. It is your representation that you possess all the required rights to the Content, including the right to use or post it on Products that CauseVows sells, makes, or stores. You further warrant that by displaying the Content or using it on your Products that CauseVows sells, manufactures, or stores, you are not violating the rights of any third party.
2. Authorization to Utilise the Content. CauseVows guarantees that any content you upload through our services will always belong to you. This implies that unless otherwise specified in this Agreement or with your specific consent, we will never utilise your Content.
3. Rights You Grant CauseVows: By uploading your Content, you grant CauseVows a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, and perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of your Content. This license enables CauseVows to provide the Services, improve the quality of the Services, and promote CauseVows, your CauseVows store, or the Services in general, across various formats and channels, including the Services, third-party websites, advertising mediums, and/or social media. You represent and warrant that you possess the necessary rights to grant this license to CauseVows.
4. Reporting Unauthorized Content: CauseVows respects intellectual property rights and adheres to relevant intellectual property laws. We are committed to following appropriate legal procedures to remove any infringing content from the Service(s).
5. Intellectual Property: CauseVows respects your work and empowers you to express your voice and ideas. We ask that you likewise respect the work and creative rights of others. You must either own the Content you post to CauseVows or have the express authority to do so. The Content must comply with right of publicity, trademark and copyright laws, and all other applicable national, state, and federal laws.
6. Protecting Trademarks and Intellectual Property: We are dedicated to following proper legal steps to eliminate content that violates intellectual property rights from our Services. CauseVows will try to work with and not hinder standard technical measures used by copyright owners to identify and safeguard their creations. CauseVows reserves the authority to take any or all of the following actions at our sole discretion:

(i) immediately suspend your use of the Services; and/or

(ii) remove, block, and disable access to any of your Content that is claimed to infringe the intellectual property rights of others. When we receive a notice of intellectual property infringement (through the form available here), CauseVows aims to respond promptly by removing, blocking, or disabling access to the allegedly infringing material. When CauseVows removes, blocks or disables access in response to such a notice, CauseVows makes a reasonable attempt to contact the allegedly infringing party, provide information about the notice and removal, and, in cases of alleged copyright infringement, provide information about counter notification.

1. Copyright Compliance Commitment: CauseVows strictly adheres to the Digital Millennium Copyright Act (DMCA) to address any copyright infringement claims. Our policies and procedures are designed to meet the requirements and obligations set forth by the DMCA for service providers. As these laws and regulations may evolve over time, CauseVows will adapt its practices to ensure continued compliance.
2. Responding to Counter-Notifications:If CauseVows receives a DMCA counter-notification, we will promptly forward a copy to the original complainant. Unless the copyright holder initiates legal action and informs CauseVows within 10-14 business days, the disputed content may be restored. However, if legal proceedings are initiated, CauseVows reserves the right to maintain the removal, blocking, or disabling of the content at its sole discretion.

iii. Repeat Infringement: CauseVows reserves the right to make decisions independently without outside influence. The company has the authority to exercise its own judgment and take actions as it deems appropriate, without being obligated to consult or obtain approval from any external parties.

1. Copyright and Trademark Responsibility.: By accepting this Agreement and utilizing our Services, you affirm that you possess all necessary rights (including copyrights) for the Content you post. If you are not the owner, you confirm that you have permission to use and reproduce the Content in connection with the Services, and that you have the required approvals. Similarly, by accepting this Agreement and using our Services, you affirm that you own or have permissions to employ all copyrights, trademarks, service marks, trade dress, and trade names incorporated into the Content you post or utilize in relation to the Services provided under this Agreement.
2. Inappropriate, False, or Misleading Content. : It should be common knowledge, but there are certain types of Content we do not wish to receive in our Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, illegal or otherwise offensive or in violation of any part of this Agreement. You also agree not to post any Content that is false or misleading or uses the Services in a fraudulent or deceptive manner.
3. European Union illegal content: We have set up a complaint system to comply with the requirements and obligations for digital service providers under the European Union's new Digital Services Act. This allows anyone to report content they believe may be illegal using the provided EU illegal content notice. We are dedicated to thoroughly reviewing any reported concerns and will take the necessary action, which could potentially result in the termination of the Services. If you are dissatisfied with our decision, you have the right to appeal. We will provide details on the available appeal options alongside our initial response

3. Service Utilization

Summary: By choosing to use CauseVows's services, you consent to abide by our terms and respect the rights associated with our brand name, trademarks, and digital possessions. If the need arises, we'll communicate with you via email. We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services, platforms, and integrations, subject to this Agreement and the following specific restrictions:

1. Refrain from Unlawful Use of Our Services. You agree to avoid any violations of the law in connection with your use of the Services. This includes complying with all applicable local, state, federal, and international laws. For instance, it's your responsibility to obtain any necessary permits or licenses for your store; you must not engage in fraud, theft, anti-competitive conduct, threatening behavior, or any other unlawful acts or crimes against CauseVows, another CauseVows user, or a third party. You also agree that you are not the target of trade, financial, and economic sanctions, and that you do not appear on any sanctions-related lists, including those maintained by the U.S. Department of Treasury's Office of Foreign Assets Control ("OFAC"), the U.S. Department of State, or the U.S. Here is a paraphrased version of the text: You agree not to send CauseVows's products to countries or regions facing comprehensive trade restrictions or sanctions, or to individuals listed on relevant sanctions lists. You also pledge not to use CauseVows's services to pretend to be CauseVows, any other CauseVows-related party, or any other person or entity. Additionally, you commit to not using the services in a way that exploits or harms minors by exposing them to inappropriate content. The "CauseVows Parties" include CauseVows itself, its subsidiaries, affiliated companies, joint ventures, and their respective officers, directors, members, managers, shareholders, agents, and employees.
2. Tampering with Our Systems is Forbidden You pledge not to interfere with or disrupt our Services, such as by spreading a virus or other harmful code into our platforms, third-party services, or other programs and systems our clients may use for their Products. You agree not to use the Services in a way that: (i) sends, knowingly receives, uploads, downloads, uses, or reuses any material that violates this Agreement; or (ii) engages in any other conduct that restricts or prevents anyone from using or enjoying the Services, or which, in our judgment, could harm any CauseVows party or expose them to liability. CauseVows reserves the right to audit our platforms (systems) to ensure integrity and compliance with this Agreement, at our sole discretion.
3. Respect Our Brand Guidelines: The name "CauseVows", our iconography, phrases, logos, and designs used in connection with the Products or Services we provide are trademarks, service marks, or trade dress of CauseVows in the US, European Union, and all other countries, which we use for proprietary purposes at our sole discretion. CauseVows does not provide you with any rights to use its trademarks, service marks, or branding. You may state that CauseVows provided the Services or Products you use. If you reference our trademarks, you must include a statement attributing them to us. You cannot use our trademarks in your own branding, in connection with unrelated activities, or in a way that could be confusing or misleading. CauseVows reserves the right to ask you to remove any misused iconography, phrases, logos, or designs at our discretion.
4. We welcome your suggestions and ideas:  They can help enhance your experience and our Services. Any unsolicited ideas or materials you submit to CauseVows, excluding your own Content or Products sold through our platform, are considered non-confidential and not your own intellectual property. In this agreement, you grant us the right to freely use and share your ideas and materials, without having to pay you or get your approval. This license lasts forever and allows us to let others use these things as well. We can use your contributions for any reason, without any limitations or restrictions.
5. Communication Methods: CauseVows will provide you with certain legal information in a digital format. By using our Services, you're agreeing to let us communicate with you electronically (such as by email) rather than mailing you physical copies. This helps the environment.

1. Digital Items: Any digital items (like mockups, templates, images and other design assets) and texts created for the Products and/or Services we offer belong solely to CauseVows. These digital items and any results from them can only be used for advertising, promoting, offering and selling CauseVows's Products, and cannot be used for other purposes or with products from other companies.

If CauseVows allows Users to alter or personalize any Digital Products, you must make sure that the Material used to customize those Digital Products adheres to intellectual property regulations and our Acceptable Content guidelines.

5. Content and Services

1. Third-Party Connections: Our online stores may have links to websites or services owned and operated by others (like Facebook, Twitter, and Pinterest). You may also need to use products or services from our subcontractors or other third parties to fully utilize our Services (such as a compatible mobile device for our mobile apps). When you access these external resources, you do so at your own discretion. The third parties may require you to agree to their own terms of use. CauseVows is not involved in these agreements - they are strictly between you and the third party. You acknowledge that CauseVows is not responsible in any way for your use of these third-party services.

1. Services:  CauseVows is committed to providing the best possible Services, but we're not perfect and sometimes issues may arise. You understand and accept that our Services are offered "as is," with any and all imperfections, and without any warranties (expressed or implied), except for the warranties related to Products as outlined in Section 6 below.

Our services do not come with any guarantees against infringement. Any implied warranties or conditions arising from our performance, our dealings, or industry practices are also excluded, except for the warranties or conditions related to products in Section 6 below. However, certain jurisdictions may not permit limitations on implied warranties or conditions, so the above exclusions may not apply to you.

Here is the paraphrased version of the given text:

1. CauseVows cannot guarantee the Services will always be secure or accessible at any specific time or place. We are not responsible for any delays, interruptions, or data loss when you use our Site and Services. If the intended location is unavailable, CauseVows will endeavor to provide the Services at alternative locations.
2. CauseVows will rectify any errors for which we are accountable.

iii. The Services will be free from viruses or other harmful content.

1. CauseVows does not promise the results of using the Services will fully meet your expectations.

You utilize the Services entirely at your own risk.

1. The liability of CauseVows and its affiliates is strictly limited. By law, they cannot be held responsible for any lost profits, revenue declines, or any other indirect, special, or punitive damages arising from the use of their services or this agreement. This applies regardless of whether such damages were foreseeable, if you were warned about the possibility of such losses, the legal basis of the claim, or the specific circumstances of you. In no case will the liability of CauseVows exceed the actual amount you paid for the service you purchased or used on their platform. However, some jurisdictions prohibit the exclusion or restriction of certain types of damages, so these limitations may not apply in your case.

6. Our Limited Promise on Products

Summary: Please read this section carefully - it outlines our commitments and responsibilities for CauseVows's services. If you have a problem with your order, you may be able to get a replacement or refund, so contact us as soon as possible.
This doesn't apply to Users living in the European Economic Area or the United Kingdom (see Section 7).

1. Our Limited Promise. We guarantee that when we deliver a Product to a Customer, the Product will not be significantly flawed or damaged ("Limited Promise"). Customers in Brazil have the right to cancel and return their order within 7 days, for any reason.
2. Who Can Use This Promise? CauseVows only extends the Limited Promise to customers.. The Limited Promise ends if the Customer sells or transfers a Product.
3. What This Promise Doesn't Cover?: The warranty provided with this product does not cover certain situations. It excludes any issues arising from your own actions, such as improper use, modifications, or unauthorized repairs. Additionally, it does not cover external factors beyond our control, like accidents, natural disasters, or other unforeseen events. The warranty also does not cover any items provided by third parties, size exchanges, or buyer's regret.

Furthermore, while we strive for accuracy, the colors and details shown on our website may not perfectly match the actual product, and the size specifications may be approximate. Therefore, the warranty does not apply to discrepancies in these areas.

1. What is the Duration of the Warranty?: This limited warranty begins on the day the Product is delivered to you, and it lasts for thirty (30) days (the "Warranty Period"). It's important to note that according to some jurisdictions, you may be entitled to a longer Warranty Period.
2. What Options Do You Have Under This Warranty?:If a Product is significantly defective or damaged, we will either: (a) replace the Product (or the defective/damaged part) at no cost to you, or (b) refund the purchase price along with the shipping fees for the defective or damaged Products.
3. How Do You Request Warranty Service? :Immediately after receiving a Product, you should inspect it. If the Product is significantly defective (including any printing error by CauseVows) or damaged upon delivery, or if you received the wrong Product, you must submit a claim within the Warranty Period in accordance with our Return Policy to be eligible for service under this Limited Warranty.

1. LIMITATION OF LIABILITY: The remedies outlined in this section 6 are the only ones available to you (and our full responsibility) if this limited warranty is breached. Our liability for a defective or damaged product will never exceed the actual amount we received for the product. Additionally, we will not be held responsible, to the fullest extent permitted by law, for any lost profits or revenues, decreased value, or any consequential, incidental, indirect, special, exemplary, increased or punitive damages or losses resulting from our products, regardless of (i) whether those damages were foreseeable, (ii) whether you were informed of the possibility of incurring such damages, (iii) the legal or equitable theory (contract, tort, or other) upon which the claim is based, and (iv) any specific circumstances of you and/or your customer. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. Our products come with guarantees about their quality and suitability for your needs. These promises are "implied" - they are understood, even if not explicitly stated. However, the duration of these guarantees is limited. Some places may not allow putting a time limit on these implied guarantees, so this limitation may not apply to you.

7. Your rights in the case of lack of conformity

If you reside in the European Economic Area or the United Kingdom, you have options if there's a problem with your order. As a consumer, you're protected by legal guarantees that give you the right to get your products repaired or replaced, free of charge, within the limits set by law. If those remedies don't work, you can request a price reduction or have the contract canceled. CauseVows will cover the costs of returning the product for repair or replacement, as well as the delivery of the fixed or new item to you.

You can decide to cancel or change your order based on our Return Policy. For other products, you have the right to cancel and return the order for any reason within 14 days after the product was delivered. You need to inform us of your decision to cancel the order by sending written notice before the cancellation period ends. You can reach out to us at support@CauseVows.com. Within 14 days of notifying us about your decision to cancel, you must also send the product back to us using the return address on the original package. You will be responsible for the direct cost of returning the items. Within 14 days of receiving your written notice to cancel, we will promptly issue a refund for the product and delivery costs, except for any additional expenses from your chosen delivery method. We may delay the refund until the product has been returned or we have proof of its return, whichever happens first.

Your CauseVows Wallet or the payment method used for the order will be credited with the refund. If the handling of the Product goes beyond what's needed to assess its nature, characteristics, and functionality, you may be responsible for any reduction in the Product's value.

8. Responsibility of Site members and visitors

When using our services, you're responsible for following our guidelines. If you break the rules, we may limit or even end your access to our offerings. Violating this agreement or any other policies could result in the termination of your CauseVows account.

We reserve the right, but not the obligation, to review, refuse, or remove any content available through our services, whether using automated or manual means. This includes the ability to remove, block, or disable any content. You must assess and, to the extent allowed by law, accept all risks associated with using any content, including relying on its accuracy, completeness, or usefulness. Understand that you cannot depend on content created by or submitted to CauseVows, including information in collaborations, posts, and throughout our services.

CauseVows reserves the right to monitor and control the content we host, and take necessary actions to restrict access if we believe you're causing issues, legal risks, or violating our policies. We also may cancel inactive or unconfirmed accounts. You must provide us with accurate and truthful information, such as your name or product pricing. If you give us false details, you'll be liable for any resulting damages or losses, including taxes. We can charge you for those costs and limit or suspend your use of our services.

9. Payments and fees

To utilize CauseVows's offerings, you'll need a valid payment method, like a credit card or PayPal account, that you're authorized to use. All charges will be applied to this payment method, which may or may not be automatically updated. Please note that you might be responsible for any fees related to chargebacks or claims that don't align with our policies.

You have the option to save your billing details to streamline future orders and payments for CauseVows products and services. By doing so, you acknowledge that this information will be stored and processed by third-party providers who comply with PCI DSS standards. Additionally, CauseVows may participate in account update programs, which could automatically update your payment card details, such as the number or expiration date, if your financial institution or card provider is a participant. You agree to allow these automatic updates to your payment information in such cases.

It's your responsibility to keep your payment card details up-to-date. When you order a product or use a service that has a fee, you'll be charged the current rate at the time of your order. We may change our fees from time to time, like during holiday sales or when offering discounts. The fees for products and services, including any delivery costs, will be shown on the site when you place an order or pay for the service. We may temporarily adjust fees for promotional events or new services, and these changes take effect when we post the promotion or new service on the site or inform you directly. Once you confirm the sale, it will be processed, and you may receive an email from us.

By completing a purchase or making a payment for our Services, you confirm that you have the legal right to use the selected payment method. If you're using a card, you either own it or have explicit permission from the cardholder to utilize it. If the payment method is used without authorization, you will be held personally responsible and must reimburse CauseVows for any resulting damages.

Regarding payment methods, you assure CauseVows that the billing information you provide is true, accurate, and complete, and to the best of your knowledge, your financial institution or payment service provider will approve the charges you incur.

10. Shipping

Once you've placed an order, you may not be able to make changes or cancel it. If you have any issues with your shipment, reach out to us within 30 days of the delivery or expected delivery date. In some cases, you might need to contact the shipping provider directly.

After confirming your order, editing or cancelling it may no longer be possible. If you need to modify details like your address, check if that option is available in your account. While we can't guarantee such changes, we'll do our best to accommodate your request.

The risk of loss, damage, and ownership of the products transfers to you when we hand them over to the carrier. If the carrier tracking shows the item was delivered, you will need to file any claims for missing shipments. In those cases, CauseVows won't provide refunds or resend the product.

The ownership and liability for the products you order transfer to you once you or a designated third party physically receive them. If you're a customer in Germany, the risk transfers to you as soon as the shipment crosses the German border. In this case, CauseVows will be fully responsible for any loss or damage that occurs before the risk transfer point.

If the carrier's tracking indicates a product was lost during transit, you can request a replacement or account credit, following CauseVows's return policy. All such claims must be submitted within 30 days of the expected delivery date and are subject to CauseVows's investigation and decision. CauseVows does not guarantee delivery to P.O. boxes.

If you make any return or claim that does not align with our policies (including those outlined here), you will need to reimburse CauseVows for its losses, which may include fulfilment costs and chargeback handling fees (up to $15 USD per chargeback), if applicable.

We reserve the right to decline or pause any transaction after the process has started, and we won't be liable for doing so. Unless specified otherwise, you can choose the currency from the options on our website, and all fees, payments, and taxes will be quoted in that currency. You're responsible for paying all charges related to our website and services. After you place an order, we may send you an email with details about the products you've bought. You must pay the full price, including taxes and delivery, before we can dispatch your order.

CauseVows may offer various discounts at its own discretion, and we can change, suspend, or stop them at any time. You can find information about available discounts on our website, in our marketing and promotional emails, or through other channels or events we may use or participate in.

11. Description of products

We strive to create the most exceptional products possible, but cannot promise perfection. While we aim for accurate web representations, manufacturing realities may introduce variations. To ensure timely fulfillment, we offer alternative options when items are unavailable.

Though many components are standard, each product is uniquely described on our site. We meticulously capture the essence of each design through visuals and detailed information provided by designers, artists, and photographers.

Our commitment to continuous product improvement means we may update specifications, pricing, packaging, and services without prior notice. We encourage you to closely review product details before placing your order, so you can feel confident in your selection.

Occasionally, the manufacturing process may result in some products being damaged. While we make every effort to avoid shipping damaged items, these items can still be used for charitable purposes. CauseVows reserves the right to donate all damaged items with full or partial designs to charity, and you agree to waive your right to collect royalties or other fees regarding these donated products.

12. Purchase of products

To ensure your orders reach you swiftly, double-check the details provided during checkout. Please note that CauseVows cannot be held responsible for any missed deliveries caused by inaccuracies in the delivery information.

Your order represents the purchase of a Product, for which you have paid the applicable fee and/or other charges that we have accepted and received. Any Products in the same order that we have not accepted do not form part of that contract. We reserve the right to decline any orders at our sole discretion.

Orders are placed and received exclusively through our Site. Before placing an order, it is your responsibility to verify and confirm your ability to receive the Products. Providing the correct recipient name, delivery address, postal/zip code, up-to-date telephone number, and email address is essential for successful Product delivery.

Ensure that all information requested on the checkout page is filled out precisely and accurately. CauseVows will not be held responsible for missed deliveries due to an incorrect or misspelled recipient name or surname, delivery address, or an inappropriate phone number.

To accommodate any special needs, feel free to reach out to CauseVows. We maintain the authority to temporarily pause your order if we encounter printing file issues, security worries, the need to validate your address, or any other problems. If we put your order on hold, you'll have 30 days to address the concern. If you fail to resolve the matter or cancel the order within that timeframe, we'll cancel the order. Moreover, if your order gets cancelled, we'll only issue a refund if production hasn't yet commenced.

13. Delivery

While we try to provide estimated delivery timelines, we can't promise exact delivery dates. Once you pay for an order (including any shipping fees), we process it and hand it off to the carrier. At this point, you becomes the legal owner of the items.

We ship to most parts of the world. You'll need to cover the shipping costs. Shipping prices are separate from the product prices and may change based on the delivery location and/or type of products. We may add extra charges for orders going to remote or hard-to-reach areas that require special attention. Our checkout page shows standard shipping rates, but we reserve the right to inform you about any additional shipping fees for your specific address.

Some products are packaged and sent individually. While we can't guarantee delivery dates, we'll let you know about any known delays. The site may show average delivery times, but these are just estimates - some orders may take longer, while others may arrive much faster.

Delivery timelines shared during order placement and confirmation may vary. We'll do our utmost to notify you of any changes. Our goal is to make product delivery as smooth and straightforward as possible.

You'll only gain ownership of the products after we've received the full payment owed, including delivery fees and taxes, and once the products have been handed over to the shipping carrier.

We make no promises regarding any collaborations we may have with you, whether related to services, products (including new ones), or any integrations with a vendor's platform.

14. Release

Legally, you can't hold us accountable for anything we've disclaimed or gotten your approval for in this Agreement. You're giving up the right to make any claims or demands, as well as any damages, losses, legal fees, or other costs that may come up related to the things we've disclaimed or that you've agreed to indemnify us for in this contract. This applies to all known and unknown issues, no matter what they are. By signing this, you're fully releasing us and all other CauseVows parties from any liability in these areas.

15. Indemnity

CauseVows is not liable for any harm or legal responsibilities you face if you act against the law, go against these terms, or infringe on others' rights, leading to legal issues. This also covers any false claims made by you and any product-related liability claims.

CauseVows is not responsible for any harm or property damage caused by the items or products we store on your behalf. We have the authority to manage our legal defense as we deem appropriate, even if you are providing indemnification. In such cases, you consent to collaborate with us to ensure the successful implementation of our legal strategy.

16. Governing Law:

Summary: If a disagreement arises between us, we'll use the laws of North Carolina to address it - unless you're a consumer living in the European Economic Area, Switzerland, or the United Kingdom, in which case we'll follow the laws of Latvia. This Agreement, along with any disputes or claims stemming from or related to it, including non-contractual ones, are governed by the laws of North Carolina, disregarding any conflict of law rules. These laws will apply no matter where you reside or are located, but if you're a User living in the European Economic Area, Switzerland, or the United Kingdom, the laws of Latvia will apply to any dispute arising from or relating to this Agreement. However, nothing in this Agreement, including the choice of law provision, affects your rights as a User living in the European Economic Area or Switzerland to rely on any mandatory laws of the country where you reside. Here's a paraphrased version of the given text: If you're not satisfied, you can reach out to the consumer help service in your area. Another option is to use the online platform for resolving disputes, which is provided by the European Commission for an alternative way to handle the issue outside of the courts.

17. ARBITRATION AND JURY TRIAL WAIVER

When you use our services, any legal disagreement or claim (except for certain situations outlined below) will be resolved through private arbitration based on the rules in this section. By using our services, you give up your rights to a jury trial or class actions.

"Disputes" refer to all disputes and claims arising from or related to this agreement, its subject matter, or its formation, including non-contractual disputes and claims, but excluding claims under the Limited Warranty and claims brought by users residing in the European Economic Area, Switzerland, or the United Kingdom against CauseVows in the European Economic Area or the courts of England and Wales. All Disputes will be finally settled through private and binding arbitration, using the English language, administered by the American Arbitration Association (the "AAA") under its Commercial Arbitration Rules in effect at the time. The Rules are considered incorporated into this Agreement. You can find the current Rules at the AAA's website or by calling them at 1–800–778–7879. The Federal Arbitration Act applies to this Agreement.

Unless otherwise mutually agreed, any arbitration proceedings will be conducted in Charlotte, North Carolina, except for Users, whose hearings will take place in their county of residence. The arbitration award may be entered and enforced by any court with jurisdiction. The arbitration will be an individual matter, and neither the arbitrator nor AAA can conduct a class arbitration or handle claims from multiple claimants in a single proceeding, unless both parties consent. CauseVows and you acknowledge that AAA may determine that the Consumer Arbitration Rules or the Rules for the International Centre for Dispute Resolution are more appropriate in certain cases. You and CauseVows agree to comply with the AAA's decision regarding the applicable rules, even if a party believes the Commercial Rules are not appropriate.

You and CauseVows have chosen to give up your legal right to have a jury decide any and all disputes between you. This decision is intentional, as you both believe that resolving disputes through the process outlined in Section 18 is preferable. Waiving the jury trial is an essential part of entering this agreement. Additionally, you and CauseVows have chosen to forgo the option to participate in any kind of joint dispute resolution, such as a class action or class arbitration, with other parties.

Regardless of the previous information, you have the option to assert your claim in a "small claims" court instead of going through arbitration. However, there are certain conditions that must be met: (a) your claim must qualify for small claims court, (b) your claim must remain in that court, and (c) your claim must be individual and not on a representative or class basis.

Additionally, despite the previous information, each party has the right to take legal action in a court of proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator.

Both you and CauseVows shall share equally in the fees and expenses of the AAA and the arbitrator, except as otherwise provided by the applicable rules. The arbitrator may also award such fees and expenses, as well as other expenses and reasonable attorneys' fees, to the prevailing party, in accordance with the relevant rules.

18. Privacy and Personal Data Processing

CauseVows's Privacy Policy is an integral part of our Terms of Service, outlining how your information is handled when using our services. Please review it thoroughly.
To deliver our Services, CauseVows collects your personal data. We are dedicated to safeguarding your personal information and privacy, and our Privacy Policy outlines the details of how we process personal data of Site visitors and Users. By accepting this Agreement, you are also accepting and acknowledging our Privacy Policy.

19. General

Privacy Policy Clarification
Should any part of this Agreement prove invalid or unenforceable, the remaining provisions will remain in full force. We reserve the right to assign this Agreement at our discretion, with notification to you. The headings are for reference only and do not limit the scope of each section. Failure to address a breach by you or others does not prevent us from addressing future or similar breaches. We make no guarantee of action against every breach of this Agreement.
CauseVows may, at its own discretion, transfer or assign this Agreement, including the right to utilize third-party manufacturing services. If you are a European Economic Area or United Kingdom user, and such a transfer or assignment may reduce your guarantees under this Agreement, CauseVows will seek your permission beforehand.
For any questions about this Agreement, please email us at support@CauseVows.com.